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- Web Services Benefit Wells Fargo and Its Customers, by Tom Smith, Bank Systems & Technology, 8-7-2003 Describes implementation of Web services technology by California bank to help streamline the process of initiating electronic transactions with wholesale banking customers and makes its electronic connections more interactive.
- Logistics Evolution, by Demir Barlas, Portals Magazine, 8-20-2003 Describes e-business systems of parent company of North American and Allied Van Lines, allowing customers to log in and see what's happening to inventory and even redirect shipments on the fly.
- McBusted, by Larry Barrett and Sean Gallagher, Baseline Magazine, 7-2-2000 Tells of the failure, even before it was launched, of McDonald's billion-dollar project to build a Web-based network that shipped information instantly around the world. Explains the difficulties of turning even a simple business into a "real time" one.
- Black & Decker's E-Commerce Push, by Demir Barlas, Portals Magazine, 6-20-2003 Reviews the process and technology that tool, faucet and lock maker Black & Decker used to solve issues such as logon problems, dropped orders, and configuration problems on its B2B site.
- Zurich Puts Agent Appointment Online, by Julie Gallagher, Insurance & Technology, 6-5-2003 Tells how Zurich Life replaced its paper-laden appointment process with an efficient Web application that allows Zurich Life to collect biographical information, appropriate signatures and other information.
- Flying High with Web-Based Underwriting, by Greg MacSweeney, insurance & Technology, 6-5-2003 Tells how the British Aviation Insurance Group used a 3-phase project plan to develop a completely Web-based system to develop an automated underwriting system, provide producers access to its system and to expand its functionality.
- Profits In The Balance, by Peter Koudal and Todd Lavieri, Optimize, 6-1-2003 Gives examples of successful application a new approach called building digital loyalty networks (DLNs, which meets the demands of customers, controls costs, and gets the greatest benefit from supplier collaborations..
- E-Markets and Aftermarkets, by Demir Barlas, Line56, 5-30-2003 Describes e-marketplace activities of aerospace and defense giant BAE Systems, which is looking to expand its presence in the spare parts and aftermarket business.
- A Business/E-Business Relationship, by Demir Barlas, Line56, 5-21-2003 Tracks evolution of Thomas Publishing Company from paper catalogs of industrial products to its e-catalog counterpart ThomasTech. Reports that 80% of industrial buyers expect to rely "heavily" on the Internet in 2003.
- Case Study: Land O'Lakes Shares the Load, by Dale D. Buss, CIO Insight, 5-9-2003 Using the Internet to share logistics costs with industry rivals is still viewed as highly risky by some. Tells how Land O'Lakes dairy is doing just that and saving millions of dollars.
- ASP Model Streamlines Recruiting Process, by David Southgate, AsP News, 3-10-2003 Describes how a small business used a service to build its own recruiting Web site with a color palette and corporate logo in under 10 minutes, without any HTML knowledge, then linking the site to its own Web page.
- The Wheels of E-Business, by Demir Barlas, Line56, 3-20-2003 Describes how custom wheel maker American Racing makes quality engineering and design better by removing paper, connecting teams and allowing data-sharing with suppliers.
- The Right Content for Sales Reps, by Demir Barlas, Line56, 2-7-2003 Describes how the number of inbound calls to a brokerage firm by 4,400 independent sales representatives were dramatically reduced by employing a natural language search function on its extranet.
- Portal Panache, by Sarah L. Roberts-Witt, Portals Magazine, 1-1-2003 Tells how aircraft manufacturer Pratt & Whitney won over customers and created a more efficient means of doing business in the process by building its portal from the inside out…creating an extranet for customers first, before its internal portal.
- Kawasaki U.S.A. Embraces Dealers, by Demir Barlas, Line56, 1-31-2003 Tells how motorcycle and outdoor power equipment manufacturer got rid of its distributors and went directly to its dealers, offering them services such as online ordering and warranty claims support. Reports 6,657 of about 15,000 dealers have signed on.
- Transformation Specialist, by Greg MacSweeney, Insurance & Technology, 1-13-2003 Describes how a mobile home insurance company built an infrastructure to support an e-commerce initiative. Moving directly to a Web-enabled business-process model, the company wanted a "plug and play" system that its changing channel partners could use.
- Self-Service Apps Boost Hyatt's Bottom Line, by David Southgate, Datamation, 2-24-2003 Tells how global hotel chain is meeting the challenge of providing a better way to service bookings of smaller meetings, which cost more to sell than large meetings, through self-service e-commerce.
- Harris Interactive: Reading the Internet's Mind, by Mel Duvall, Baseline Magazine, 2-1-2003 Looks at challenges market research company faced in developing a system that could utilize the Internet to quickly and inexpensively poll thousands of people on a wide range of topics. Top concern: the Internet does not reflect the general population.
- Information Access Improves Efficiency and Increases Profits, by Jennifer Hawthorne, Internet World, 3-1-2003 Tells how airline-owned company Airlines Reporting Corp (ARC) is implementing a transition from a paper-based system to a Web system providing timely data to more than 30,000 travel agents and approximately 134 airlines.
- Ariba: The Pain of a B2B Pioneer, by Steve Hamm, Business Week, 12-18-2002 Reviews the business situation of Ariba, market leader in e-procurement software, citing study indicating e-procurement and sourcing to shrink by 5% in 2002 and then resuming growth through 2006.
- The Gnome Knows, by Christopher Null, New Architect, 1-1-2002 Describes the business model of tech content site Lockergnome: generating virtually all of its revenues through non-ad services such as email newsletter sponsorships, e-book sales, conference fees, and other business lines.
- E-Procurement Grows Up, by Samuel Greengard, Business Finance, 12-1-2002 Says the right e-procurement systems enable companies to reduce materials costs, slash overhead and improve supplier relationships. Cites research showing supply-chain expenses consume 10% to 20% of revenues at most companies. Case examples.
- IBM to Move Wal-Mart Suppliers to Internet System, by , BizReport, 10-10-2002 Describes how a standardized Internet-based system will change the way the retailer exchanges data such as purchase orders, invoices and shipping notices with its suppliers.
- FedEx, by Demir Barlas, Line56, 10-18-2002 Says shipping leader FedEx had developed a technology that would become a killer app on the Web long before the Web was invented. Tells how the company continues to add cutting-edge functionality to its Web site.
- GE Plastics, by Demir Barlas, Line56, 10-11-2002 Unlike many businesses, Barlas quotes a GE Plastics (GEP) executive that GEP does not participate in marketplaces and online exchanges: "It's unnecessary to put anyone between us and our customers."
- Atlantic Pushes the Envelope, by Michael Cohn, Internet World, 9-1-2002 Describes Atlantic Envelope's move to becoming paperless and wireless. Considers customer service and timeliness to be critical, so sales staff use Blackberry wireless devices to communicate via e-mail with customers and third parties.
- Brad Boston: No Paper, by Olga Kharif, Business Week, 10-1-2002 Leading the way in online selling of routers used to direct traffic within communications networks since the 1990s, Cisco is now focusing on getting its Web information up-to-date and getting customers and suppliers in Asia to use its Web site.
- Faster than FedEx, by Michael Miley, Electronic Publishing, 9-10-2002 Describes the online collaborative environment used by a marketing and advertising firm working with Verizon Wireless. A web-based service that allows secure, tracked file transactions allows sending of large digital files through e-mail, FTP and others.
- The Artsy World of E-Business, by Tom Kaneshige, Line56, 7-19-2002 Describes challenges ad agency Ogilvy and Mather had in getting account managers to use e-collaboration tools among themselves and their clients, successes especially among multi-national customers such as Eli Lilly and Ford.
- A GE B2B Faces Life on Its Own, by Jane Black, Business Week, 6-27-2002 Talks about General Electric's sale of its e-commerce division, GE Global eXchange Services and its plan to grow via acquisition of new technologies which would strengthen their position in some vertical markets.
- WebSphere's Fulfillment System for Retail, by Erika Morphy, CRM Buyer Magazine, 7-19-2002 Tells how L.L. Bean is using the latest WebSphere Commerce application in its launch of an online retail presence in Japan. It allows third-party order-fulfillment partners to process Web orders.
- Building Value Chains, by John Pallatto, Internet World, 7-1-2002 Tells how retailer Saks Inc. is using an e-procurement platform as its purchasing engine for all of the supplies and equipment required to keep its 358 retail stores, in 39 states, running.
- AOL Courts The Corporate Set, by Penelope Patsuris, Forbes, 6-11-2002 Reports on AOL's re-entry into business services, offering corporate versions of its popular instant-messaging software that can be encrypted for security as well as group e-mail and calendar programs. Questions its potential for success.
- From Bricks to Clicks, by Demir Barlas, Line56, 5-31-2002 Tells how a virtual distribution company arose from a shut-down computer parts and software retail chain, using e-business software Icode. Consumers now log in to the site and place their orders, which are routed to suppliers.
- Road Map Unfolding, by Renee Boucher Ferguson, eWeek, 6-24-2002 Describes e-marketplace Covisint's efforts to help lower the cost of office supplies for car dealers. When GM, DaimlerChrysler Corp. and Ford Motor Co formed the company 2 years ago, the focus was on big business deals online.
- Collaboration: 5 Lessons in Supply Chain Management, by Russell Letson, Transform Magazine, 4-1-2002 Cites lessons by Philips, a supplier of connectivity components, in building a collaborative supply chain: technologies and relationships; coordinating everyone; speed of implementation; value proposition; connecting to everyone.
- How Webcor Builds on Collaborative Tech, by Margaret L. Young, CIO Insight, 5-1-2002 Describes how construction company Webcor "uses information to shake the foundations of the $3.5 trillion construction industry." Says that at any one time, Webcor has 40 or more Web sites active for each of the jobs it manages.
- The Cultural Key to Net Gains, by Jane Black, Business Week, 4-15-2002 Presents how General Electric's Polymerland generates $50~$60 million per week in Web sales, reduces customer calls and paperwork. Lessons from GE and others indicate need for change in business operations to make e-commerce profitable.
- Where Retailers Shop for Savings, by Amy Tsao, Business Week, 4-15-2002 Describes use of Web-based tools for supply chain communication and inventory tracking. Researcher says "Every retailer is trying to figure out how to use the Internet for supply-chain management. This is where the money is either made or lost."
- RadioShack: Ups and Downs of Extranet Success, by Sean Gallagher and Kim Girard, Baseline Magazine, 4-15-2002 Tells how electronics retailer reduced its outbound mailto its dealers by 70% with a $100,000 extranet system. Mail equipment maker Pitney Bowes' estimates cost of $9 to produce each B2B mailer vs. $1.50 to create and deliver a B2B electronic message.
- Custom Services: Putting Web Services to Work, by Stephen Lawton, CIO Insight, 4-15-2002 Shows how upscale retailer Nordstrom, an investment banking firm and Eastman Chemical Company use Web services to save time and boost the bottom line. Lawton notes that Web services still has far to go before it fulfills its potential.
- This Changes Everything, by Alice Dragoon, Darwin Magazine, 3-1-2002 Gives the 6 best practices used by Boise Cascade Office Products, the number-two B2B player in sales, to keep customers loyal. These include real-time Web chat and online log-in assistance for all customers on its website.
- Lilly's R&D Prescription, by Bill Breen, Fast Company, 4-1-2002 Describes pharmaceutical company's InnoCentive Web site has built a virtual community of 7,000 scientists. It offers 2,400 project rooms to use, organized around 33 problems.
- Yahoo's Not Just For Consumers Anymore, by Elisabeth Goodridge, Information Week, 3-18-2002 Reports on Yahoo's aggressive expansion into the business-services arena. Company says it can help modernize the workplace with hosting and e-commerce technologies for small retailers, online meetings and Web-conferencing.
- Should It Stay Or Should It Go?, by Alix Nyberg, CFO Magazine, 2-1-2002 Says a growing number of companies are now realizing that E-business operations are difficult to handle alone. Describes consumer rail transportation Amtrak's decision to outsource, advises caution in selecting partners.
- Hosted E-Procurement at Del Monte, by Demir Barlas, Line56, Line56, 2-15-2002 Reviews process that food company Del Monte went through in implementing an e-business solution to procurement of indirect goods (maintenance and office supplies, for example). Says it was difficult to anticipate payback.
- Web Enablement Boosts Medtech Sales, by Kelly Bayer Rosmarin, MX, 1-1-2002 Medical device product experts to spend time with customers, educating them about the various features and options, an expensive process. Includes illustration of designing an interactive sales system and screen shot of one Web page of a system.
- Trusted Partners At FedEx, by Robert B. Carter, Optimize Magazine, 1-1-2002 Start with partners on the inside and work outward to build reliable business relationships, says Carter of Federal Express. Points on being and identifying a trusted partner. Addresses cultural shift from privacy to sharing information.
- The Unsung Heroes of E-Commerce, by Lou Hirsh, E-Commerce Times, 12-14-2001 While the media and general public have kept a close eye on glitzy dot-coms (and their spectacular failures), the big success stories of e-commerce are traditional industrial and transportation stalwarts like Burlington Northern Santa Fe, Yellow Freight System and Dow Chemical.
- When Oil Gets Connected, by William Echikson, Business Week, 12-3-2001 Describes how the Web is overhauling the dirty, greasy oil business. Reports that BP Net Ventures is helping the London-based oil company save $300 million in 2001, while Shell and Exxon are moving more slowly.
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